QUESTION 1: The primary factor in the successful implementation of six sigma is to have
a. The necessary resources
b. The support/leadership of top management
c. Explicit customer requirements
d. Comprehensive training program
ANSWER: The support/leadership of top management
QUESTION 2: What does the acronym SIPOC stand for
a. Solve Input Process Owner Customer
b. Solution Input People Output Caring
c. Supplier Input Process Output Customer
d. Supplier Internal Process Owner Customer
ANSWER: Supplier Input Process Output Customer
QUESTION 3. The purpose of brainstorming is
a. improve processes
b. satisfy stakeholders
c. generate ideas
d. eliminate waste
ANSWER: generate ideas
QUESTION 3. Cause and Effect Diagrams are also known as
a. fishbone diagrams
b. PDCA
c. tree diagrams
d. storyboarding
ANSWER: fishbone diagrams
QUESTION 4. What is the relationship of Brainstorming to Cause and Effect Diagrams
a. Both the tools are used only in Control phase
b. They are completely different tools used in ISO 9000
c. Cause and Effect can be performed using brainstorming
d. They are different words for the same concept
ANSWER: Cause and Effect can be performed using brainstorming
QUESTION 5. In a control chart, control limits are
a. analogous to specifications
b. calculated using sigma value
c. set by customer or management
d. none of the above
ANSWER: calculated using sigma value
QUESTION 6. A benefit of C&E Diagrams is
a. facilitates root cause analysis
b. sensitizing people to opportunities
c. provides a visual of the problem being studied
d. all of the above
ANSWER: all of the above
QUESTION 7. The number one rule of brainstorming that is most frequently violated is
a. wrong technique used
b. discussion or evaluation of ideas
c. no participation
d. scribe writes too slowly
ANSWER: discussion or evaluation of ideas
QUESTION 8. The method that attempts to delineate all possible failures and their effect on a
system is called
a. PDCA
b. FMEA
c. Cause-and-effect diagrams
d. Pareto analysis
ANSWER: FMEA
QUESTION 8. The prime use of a control chart is to
a. Detect assignable causes of variation in the process
b. Detect nonconforming product
c. The Measure the performance of all quality characteristics of a process
d. Detect the presence of random variation in the process
ANSWER: Detect the presence of random variation in the process
QUESTION 9. In Y=f(x), X represents the _____ of the process and Y the _____ of the process
a. Output, Input
b. Input, Output
c. Mean, standard Deviation
d. None of the above
ANSWER: Input, Output
QUESTION 10. Which of the following is FALSE regarding the normal curve
a. It is bell shaped
b. 50% of the area lies beyond 0 Sigma (Z = 0)
c. 50% of the area lies beyond +3 Sigma
d. 99.73% of the observations are described within +/- 3 sigma
ANSWER: c. 50% of the area lies beyond +3 Sigma
QUESTION 11. In a hypothesis test, the Minitab output of p value = 0.65. If the level of significance
(Alpha) is 0.05, then which of the statements is true
a. Null Hypothesis is accepted with 90% confidence
b Null Hypothesis is accepted with 95% confidence
c. Null Hypotheses can be accepted or rejected based on what null hypothesis is.
d. The probability of going wrong about the conclusion is 0.65 based on the data collected
ANSWER: b Null Hypothesis is accepted with 95% confidence
QUESTION 12. Situationswhere standardizedworkneeds to beincorporatedinclude all of these except _
a) Some of the inventory in the spare parts warehouse with missing labels
b) Machines continually operating to reduce the labor cost per piece
c) Absence of critical tools and supplies in different places and times
d) Process flow for the same product assembly taking various cycle time for completion
ANSWER: Machines continually operating to reduce the labor cost per piece
QUESTION 13. A car has to pass through 8 assembly lines, daily 200 cars pass through the line and has 2 defects daily. Calculate DPO
a) 0.0125
b) 0.000125
c) 0.125
d) 0.00125
ANSWER: 0.00125
QUESTION 14. Why should you use center points in your experimental design?
a) To check for linearity
b) To check for clarity
c) To check for interactions
d) To detect curvature
ANSWER: To detect curvature
QUESTION 15. Box Cox is available under _____ in Minitab
a) Basic Statistics
b) Non Parametric
c) Control Charts
d) Multivariate
ANSWER: Control Charts
QUESTION 15. You want to check if the CSAT of the new joiners is greater than CSAT of Tenured employees. In which case will you reject the Null hypothesis?
a) p=0.06
b) p=0.007
c) p=0.058
d) p=0.18
ANSWER: p=0.007
QUESTION 16. Which of these are not a part of control process techniques
a) Standardization
b) Response
c) Monitoring
d) None of the above
ANSWER: None of the above
QUESTION 17. Which hypothesis test do we use when Y=continuous and X=continuous
a) Logistic regression
b) Regression
c) ANOVA
d) HOV
ANSWER: Regression
QUESTION 17. Control Impact Matrix is used in conjunction with
a) Cause and Effect
b) Hypothesis test
c) Pareto
d) Data Door Analysis
ANSWER: Cause and Effect
QUESTION 17. The middle line of the box plot is the median of the set; the length of the box is the:
a) Standard Deviation
b) Localized Measure of Dispersion
c) Range
d) Inter-Quartile Range
ANSWER: Inter-Quartile Range
