Introduction :

The Balanced Score Card (BSC) is a strategic performance management tool - a semi-standard structured report, supported by proven design methods and automation tools, that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions. It is perhaps the best known of several such frameworks

Since 2000, use of the Balanced Score Card, its derivatives (e.g., Performance Prism) and other similar tools (e.g., Results Based Management) has also become common in the Middle East, Asia and Spanish-speaking countries.

The characteristic of the Balanced Score Card and its derivatives is the presentation of a mixture of financial and non-financial measures each compared to a 'target' value within a single concise report. The report is not meant to be a replacement for traditional financial or operational reports but a succinct summary that captures the information most relevant to those reading it. It is the method by which this 'most relevant' information is determined.

• Provides a common framework for strategic planning
• Assures corporate strategies are clearly communicated throughout the enterprise
• Focuses management on cause and effect relationships between processes and key performance indicators
• Provides key information by measuring the results of the strategic plans and assessing the quality of tactical.
• The Four Perspectives- The four perspectives of the scorecard permit a balance between short and long-term objectives, between outcomes desired and the performance drivers of those outcomes and between hard objectives measures and softer more subjective measures