Business Relationship Management Professional (BRMP®) training and certification program is intended for the aspiring to intermediate-level Business Relationship Managers and designed to provide a solid foundation-level knowledge of Business Relationship Management. BRMP® professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.
BRMP® Business Relationship Management Professional
Duration – 3 Days
The BRMP® training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge.
The BRM Role is a crucial link between a service provider and the business acting as a connector, orchestrator, and navigator between the service provider and one or more business units.
Business Relationship Management (BRM) embodies a set of competencies (knowledge, skills, and behaviors) to foster an effective business value-producing relationship between a service provider and its business partners. These competencies can be leveraged through organizational roles (e.g., in an IT organization, the CIO typically has a role of BRM for the enterprise), a discipline (e.g., all business partner facing service provider roles should be skilled in Business Relationship Management), and an organizational capability (e.g., a service provider organization should be effective in shaping and channeling demand to the highest business value opportunities)
BRM as a role, a Discipline & an Organizational capability
Business Relationship Maturity
Understand “Demand Shaping” as a means to increase value realization from provider investments, services and assets.
Be able to use a Strategic Relationship Management Process and Tools to strengthen business partner and provider relationships.
Understand how and where to engage in your business partner’s decision cycle.
Co-develop, with your business partner, a Relationship Strategy-on-a-Page as a mutual Relationship Contract.
Understands the industry and its ecosystem
Understands the business model, business strategy, business processes, and operations
Understands the organization, roles, politics, and culture
Understands and applies the disciplines of Value Management
Understand how Portfolio Management is the central mechanism for a Value Management Process.
Understand how to apply Portfolio Management to the entire life cycle of provider investments, from managing new investments, optimizing existing investments and retiring old investments.
Understand the relationships between Project, Program and Portfolio Management and how these works together to optimize business value.
Be familiar with two common Portfolio Classification schemes and how they are applied to achieve a Portfolio Balancing.
Understand how governance processes and structures are used in support of Portfolio Management.
Business Transition Management
Understand what Business Transition Management is, why it is important to BRM, and the components of a Business Transition Capability Model.
Understand how to create urgency for stakeholders.
Understand the key roles to be orchestrated for successful business transition.
Understand key change leadership concepts.
Understand the importance of clarifying the change details and typical methods for achieving clarity.
Understand how the Cliff Analogy illustrates all key factors in managing a transition
Understand the value-centric definition of a service.
Understand the important distinctions between Products and Services and the implications for the BRM.
Understand the different aspects of service value and how service provider constraints impact the role of the BRM.
Understand the components of ‘powerful communications.
Understand how to influence those over whom they do not have direct control.
Be able to express themselves through a unique value proposition.
Exam Requirements, Question Weighting, and Terminology List
On Successful completion of the training, participants will be able to
● Understand the characteristics of the BRM role
● Perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services
● Understand Relationship Maturity Levels and how that affects the BRM
● Use Portfolio Management disciplines and techniques to maximize realized business value
● Navigate Business Transition Management and the conditions for successful change programs to minimize value leakage
● Understanding techniques that are available to manage relationships
● Understand the role of IT Service Provider and how that relates to BRM
● Understand the BRM role in Service Management and alignment of services and service levels with business needs
● Apply the principles of effective and persuasive communication
• Soft Copy of BRMP Course Materials • Participation in exercises and discussions designed to apply concepts • Case stories • Access to additional sources of information and communities
● Number of questions: 40 multiple choice questions ● Pass mark: 50% (25 out of 50) ● Exam duration: 40 minutes – Additional 10 minutes if English is not a candidate’s native tongue) ● Paper based exam can be taken by end of 3rd day training ● Web based exam is taken at a date and time convenient to the learner
There are two levels of certification: 1) Foundation Certificate 2) Practitioner’s Certificate BRMP is a foundation level certification CBRM is a practitioner level certification